Saturday, February 13, 2016

Answer me this....

Recently I asked 100 patients 4 questions. In Spanish. And in English.
The questions involved their acupuncture experience in terms of Courtesy; Communication; Pain Reduction; and Continuity of care.

They could choose from 3 answers: a) Above Average; b) Average; c) Below Average. There was also a space below for additional comments regarding any areas of dissatisfaction. It was the first time in my 4 years at the hospital that I stepped out of the box of 100 patient visits a week to actually get a birds-eye view of patient satisfaction. And a valuable tool that I had left inside the door when I exited a 25 year career in advertising and P.R..

Feedback is not something that should be relegated to bats. To keep them from crashing into objects in their path. Our questions asked of those we serve can add trajectory and velocity to our flight as well. And make our navigation more precise and unerring.

This experiment reminded me of a training I did in Constructive Living Therapy with it's  founder David Reynolds about the same time I began my Acupuncture Study. He requested that we ask 3 questions regarding our key relationships:
What have I received from you?
What have I given you?
How have I harmed you?
I dare you.

4 comments:

  1. This seems to be a useful survey. Thanks for these details. I am also an acupuncturist and works at an acupuncture Mississauga clinic and would like to try all this on my patients. I am sure it’ll help me to know effectiveness of acupuncture therapy on different diseases.

    ReplyDelete
  2. Incredible, but true God is always Great. After several releases of my application by the bank, I received a loan through a very kind lady. For more information, please contact her by e-mail at: marilinetricha@mail.ru it offers loans of € 3,000 to € 3,000,000 to anyone able to repay it with interest at a low rate of 2 % do not doubt that message. This is a perfect reality. Spread the word to friends and family who are in need.
    repayment begins five months after receiving your credit
    God bless you.

    ReplyDelete
  3. Great post!!Thanks for sharing it with us....really needed.This is an Acupuncture Clinic to provide body type specific treatments as defined by 8 Body type Medicine. Discover Wellness through 8 Body type Medicine Acupuncture, Holistic Healing, located in Metro Manila, Philippines.Mandaluyong Acupuncture

    ReplyDelete
  4. Great post!!Thanks for sharing it with us....really needed.Seok Park, PhD, LAc, Dipl OM:-Dr.Park attended Korea University in Seoul, Korea and received his B.S. in Genetic Engineering. After graduating from college he completed a 2 year traditional apprenticeship under Master Hyun Kyu Choi as a full time apprentice studying Acupuncture and Traditional Oriental Medicine. He started practicing acupuncture and herbal medicine in Korea through volunteer work since 2003.Acupuncture in Columbia MD

    ReplyDelete